Job Description

Job Description

Job Description

NetSuite Administrator at SportRx, an online eyewear destination San Diego, CA - Hybrid (3 days in office)

COMPANY OVERVIEW

SportRx is a dynamic and innovative San Diego-based eyewear company dedicated to helping people see better while doing the activities they love. We thrive on creativity, teamwork, and a company-wide commitment to delivering outstanding products through memorable customer experiences. We work with top brands like Nike, Oakley, and Ray-Ban to provide unparalleled pre-and post-purchase service. At SportRx, customer satisfaction is paramount-so much so that saying no to a customer requires a supervisor's approval. The SportRx work culture is fun, collaborative, inclusive, and geared toward growth.

JOIN OUR TEAM AS A NETSUITE ADMINISTRATOR

Are you ready to play a critical role in optimizing business processes and integrations in a growth-oriented environment? SportRx is searching for a talented NetSuite Administrator eager to blend technical expertise with hands-on development skills to streamline our eCommerce operations. You'll ensure our NetSuite ERP runs smoothly while implementing key enhancements through scripting, automation, and integrations.

THE ROLE

We're looking for a NetSuite Administrator to lead our ERP optimization initiatives. This is an exciting opportunity to support and enhance our B2C retail operations, working closely with Finance, IT, and Sales teams. You'll administer, customize, and develop solutions within NetSuite, ensuring optimal performance and continuous improvement. If you're passionate about leveraging technology to drive efficiency and enjoy working in a collaborative environment, we'd love to hear from you!

KEY RESPONSIBILITIES:

• NetSuite System Administration:

• Administer and maintain the NetSuite ERP system, ensuring optimal performance and system configuration.

• Customize NetSuite functionalities, including record types, workflows, forms, and permissions, to align with business requirements.

• Manage user roles, permissions, and security settings within NetSuite.

• Oversee system updates and patches; perform routine maintenance tasks to ensure system reliability.

• NetSuite Development:

• Develop and implement customizations using SuiteScript 2.0 to enhance system capabilities.

• Automate and streamline business processes through SuiteFlow, building and troubleshooting custom workflows, scripts, and reports.

• Data Management and Integrations:

• Oversee data import/export processes (CSV, Excel, web services) to ensure data integrity.

• Manage third-party integrations, with experience in Celigo and Magento integrations highly desirable.

• Implement and maintain API integrations (RESTlets, SOAP web services) to support business operations.

• Analytics:

• Develop and maintain custom reports and dashboards using SuiteAnalytics to support management and business operations.

• Monitor and analyze KPIs and metrics related to eCommerce and retail performance, such as sales conversion rates, customer acquisition cost, and inventory turnover.

• Experience with NetSuite Analytical Warehouse (NSAW) is highly desirable.

• Project Management and Communication:

• Lead NetSuite-related projects, including upgrades, new module implementations, and system migrations.

• Collaborate with cross-functional teams, especially Finance, IT, and Sales, to gather requirements and implement solutions.

• Provide training and support to end-users on NetSuite best practices and troubleshooting.

• Document system processes, workflows, and user guides to facilitate knowledge sharing.

QUALIFICATIONS:

• Education and Certifications:

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field.

• NetSuite Certifications (e.g., NetSuite Administrator or NetSuite ERP Consultant) are highly desirable.

• Additional certifications in project management (e.g., PMP, Agile) or eCommerce platforms are a plus.

• Experience:

• Minimum of 3 years of NetSuite Administration experience, particularly in a B2C retail/eCommerce environment involving physical products.

• Experience in the optical industry (eyewear, optical products, or medical devices) is highly desirable.

• Proven experience supporting eCommerce platforms, order management systems, and inventory management.

• Technical Skills:

• Proficiency in NetSuite ERP, including Financials, Inventory, and CRM modules.

• Experience with SuiteScript 2.0 and SuiteFlow for system customization is highly desirable.

• Familiarity with integration platforms, especially Celigo.

• Strong data management skills, including experience with data import/export and API integrations.

• Proficiency in data analytics and reporting tools.

• Soft Skills:

• Detail-oriented with a commitment to data integrity.

• Strong problem-solving abilities and adaptability to changing business needs.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external vendors.

• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

COMPENSATION AND BENEFITS:

• Compensation: The estimated annual base salary for this role is $100k- $125k. Actual compensation is based on factors such as job-related knowledge, skills, qualifications, and experience.

• Benefits: SportRx offers a comprehensive and competitive benefits package, including medical, dental, life insurance, long-term disability (LTD), a flexible spending account (FSA), and the option to purchase additional voluntary benefits.

• 401(k) matching: After a 3-month waiting period, SportRx will match up to 4% of the employee's elected contribution to their retirement plan.

• Time off: After 90 days of employment, SportRx offers a flexible time-off policy and trusts employees to take vacation when needed.

• Staff discount: All staff members receive an annual product allotment and discounts to ensure they are testing and loving SportRx gear.

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